Frequently Asked Questions
WHAT IS THE NARRATION UPGRADE? HOW DOES THE PROCESS FOR THE NARRATION UPGRADE WORK?
Scheduling an appointment
HOW DO I SCHEDULE AN APPOINTMENT?
HOW LONG AFTER SUBMITTING AN APPOINTMENT REQUEST SHOULD I EXPECT UNTIL THE PROPERTY IS FILMED?
WHAT IF I SCHEDULED AN APPOINTMENT AND I HAVE TO CANCEL IT?
BEFORE THE APPOINTMENT
WHAT CAN THE HOMEOWNERS OR THE AGENT DO TO BEST PREPARE FOR AN APPOINTMENT?
WHAT IF THE WEATHER IS BAD (E.I. RAINING, SNOWING, OR OVERCAST) THE DAY OF THE APPOINTMENT?
DURING THE APPOINTMENT
DO THE HOMEOWNERS OR THE AGENT HAVE TO BE PRESENT DURING AN APPOINTMENT?
WHAT DOES AN ARRIVAL WINDOW MEAN?
HOW LONG WILL IT TAKE TO FILM?
AFTER THE APPOINTMENT
WHAT IS THE TYPICAL LENGTH OF A VIDEO? ABOUT HOW MANY PHOTOS DO YOU TAKE AT EACH HOUSE?
HOW LONG DOES IT TAKE TO GET THE PHOTOS AND VIDEO?
The typical turnaround time for the photos is 1 business day and 2 business days for the video. All media will be emailed to you as soon as it has been completed. The email will include a link to our ‘Branded’ and ‘Unbranded’ VIDEO TOUR PAGE that has both the photos and video embedded into the page. We also include download links for the photos (.zip file) and video (.mp4 file). For help on downloading the files please see our HOW TO PAGE.
ONCE I HAVE THE PHOTOS AND VIDEO LINKS HOW DO I UPLOAD THEM TO VARIOUS WEBSITES?
WHEN DO I PAY FOR MY ORDER?
You will be invoiced by email, after your order has been filmed, the photos/video edited, and the links have been emailed.