by Jessica Crawford

Congratulations on securing your listing! Now it’s time to schedule a tour with Wow.

Step 1: Submit Your Order

You can submit your order on our website or through your company order page. If you have questions about an order or need help scheduling you can chat with us online, call us at 937-505-044 or email Don’t forget to click submit on the second page!

Step 2: Receiving Your Order Summary

Once you have successfully submitted your order, you will immediately receive an order summary to your email, thanking you for your order. This let’s us, and you, know that your order is pending in our scheduling system.

Step 3: Getting Scheduled

Most of the time, Wow Video Tours has a 1-3 business day lead time on scheduling. During peak season (April-June) this can increase to 2-5 business days. We do our best to schedule for the ready date or preferred scheduling date you provide. You will receive a confirmation email with the appointment day and time by the end of the business day. If you submit an order after 4:30 p.m. (or on a weekend) you’ll receive your confirmation email the next business day. On Monday the Wow Video Tours Scheduling staff sends text messages out to any agent who ordered over the weekend, letting them know we received the order and are working hard to schedule it.

Step 4: Confirming Your Appointment

One of the most important parts of the process, beyond submitting the order itself, is confirming your appointment day and arrival window. When we send out your confirmation email, you have the option to confirm, reschedule or reply to the email. You can also add confirmation comments with additional notes or requests. We send out confirmation emails daily for unconfirmed appointments. If your appointment is the next business day, you could receive a confirmation email multiple times. You will also receive a phone call/voicemail and follow-up text if necessary. If your appointment isn’t confirmed by 8 p.m. the day before, it could be subject to reschedule.

Step 5: Appointment Day

Your appointment day will start with a call from the Vidtographer, letting you know when in the arrival window he/she will arrive. If the Vidtographer is unable to reach you, the office will call and text as well with the arrival time. The property should be 100 percent show ready when we arrive for best photography results. Our Vidtographers are not professional stagers, so they won’t be able to move items or clean up messes to make the video and photographs better.

Step 5: Photo Delivery

Wow Video Tours prides itself on providing clients with high quality media with a fast turnaround time. Your HDR photos are delivered to you by the end of the next business day. So if you have an appointment on Monday, expect your photos by 5 p.m. Tuesday. If you have a Friday appointment, your photos are guaranteed by 5 p.m. Monday. There are options for rush delivery (by 10 a.m. M-F or by 12 p.m. Saturday).

Step 6: Video Delivery

Your walkthrough video tour is delivered by the end of the second business day. Your video captured Monday will be delivered by end of business on Wednesday. Thursday appointments have video delivered Monday and Friday appointments have video delivered Tuesday. You’ll see your video links come through in a similar fashion to your HDR photos.

Step 7: Other Media Delivery

If you ordered items like the Twilight Photo, Zillow Boost, Sizzle Video, Matterport 3D or Social6, know that an extra business day is required for delivery. These specialty products are designed to give your listing the extra push it needs to stand out above the rest, so they take just a little bit longer

Step 8: Upload and Market

It’s time to use your media! As soon as your first media links start arriving in your inbox you can begin using them. Post your photos to the MLS, Zillow or Social Media. Link the video to your company YouTube page or your account. Post your Social6 videos on Facebook and Instagram. The sky is the limit when it comes to eye-catching video and beautiful photography.

Step 9: Secure More Listings and Order Again

Wow Video Tours appreciates your business and we want to be your partner on all of your listings. We believe our media will help you get warmer leads, secure more listings and do more business, so we hope you continue to order all year long!


Jessica Crawford
About Jessica Crawford
Jessica has a Bachelor's of Science in Journalism and enjoys writing in her free time. She has worked in the scheduling department for Wow Video Tours since 2016.
The Wow Video Tours Scheduling Cycle (A Guide to Ordering)