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by Jessica Crawford

Congratulations on scheduling your first Wow Video Tours Appointment! We’re so excited to be working with you. There are a few things you should remember before your appointment day.

1) The property should be 100 percent ready

The day of your appointment, we want it to go as smoothly as possible. The best way to achieve this is to have the property ready before we arrive. Our Vidtographers are there to capture beautiful media and aren’t professional stagers. They’re trained to adjust blinds, turn on lights and close toilet lids, so everything else should be done before they arrive to the property.

2) Appointments should be confirmed

In order to send our Vidtographer out to your appointment, it first needs to be confirmed. We do everything in our power to confirm an appointment before appointment day, including confirmation emails, phone calls, voicemails and text messages. If an appointment isn’t confirmed by 8 p.m. the day before it could be subject to reschedule and we will not send a Vidtographer to an unconfirmed appointment.

3) Reschedule early to avoid a fee

We understand that things happen and sometimes even confirmed appointments need to reschedule. We ask that our clients reschedule appointments by 3 p.m. the day before, or the reschedule is subject to a $50 cancellation/rescheduling fee.

4) Photo delivery timeline

Another big thing to remember for your appointment is that photos are delivered by the end of the next business day. Due to our uploading and editing procedures, we cannot deliver media on the same day. All photographs are guaranteed by the end of the next business day (5 p.m.) for an appointment on Friday, this means by 5 p.m. Monday.

5) Video delivery timeline

The walkthrough video tour is guaranteed to be delivered to our clients by the end of the second business day (5 p.m.). This means for a Thursday appointment, clients receive video links on Monday. For Friday appointments, videos are delivered by 5 p.m. on Tuesday.

Remember, we’re here to help! If you ever have questions on our policies, procedures and delivery times, please call the office at 937-505-0444 or email info@wowvideotours.com.

Jessica Crawford
About Jessica Crawford
Jessica has a Bachelor's of Science in Journalism and enjoys writing in her free time. She has worked in the scheduling department for Wow Video Tours since 2016.
Top 5 Things to Remember for Your Wow Appointment