Appointment Availability:

• • • While we typically strive to have availability for most appointments within 1-3 days, choosing certain services (ex. Matterport), picking a specific photographer, inclement weather, or increased volume during peak season may impact our availability and you may see times extend from this window.

Property Readiness:

• • • The Client is expected to have the property “camera ready” prior to the beginning of the arrival window. This includes all cleaning and furniture staging.
    • We ask that you have your clients review our Getting Ready checklist
    • If the Wow Photographer arrives at the appointment and the home is not ready, the property will be shot “As Is”.
    • We value your feedback and input for choosing the best angles to photograph the property. If you would like to give input, please meet the Vidtographer at the beginning of the appointment or add notes in the “comments” section of the order.
    • Absent your input, the Wow Vidtographer will use his/her best judgment and experience to decide which angles will best highlight the property.

Order Details & Accuracy:

• • • The Client is expected to have accurately entered or communicated all pertinent information at the time the order is placed. We reserve the right to update incorrect information and adjust the pricing of the order to accurately reflect the order (ex. The client enters that the property is 1,200 square feet but it is actually 2,400 square feet).
    • Our pricing reflects the cost for a single dwelling in a residential household. For commercial or multi-unit properties, please contact our office or your Business Development Specialist for a personalized quote.

Reschedule/Cancellation Policy:

• • • Confirmed appointments canceled or rescheduled within 24 hours before the appointment start time are subject to a $50 cancellation fee.
    • Appointments that cannot be completed due to weather issues (ex. Our Vidtographer is unable to fly the drone due to rain/wind, or too heavy of rain to capture exteriors), will be rescheduled after contacting the Realtor and the $50 cancellation fee will be waived.

Payment Terms:

• • • Beginning 3/1/2024, all orders placed will on or after this date will require payment before media can be downloaded (unless there is a separate agreement in place). You will receive a link to view your watermarked media, and after payment has been submitted, the watermark will be removed and available for download. This will not affect any media that your brokerage pays for, only media that you are responsible for paying for will be affected. 
    • If there is a balance on your account that is over 45 days outstanding, Wow Video Tours will freeze all assets & pause the ordering process until the balance has been paid.
    • After 90 days of non-payment, we will send the account to collections.

Service Area Coverage:

We service up to a 50-mile driving radius from the center of our primary service areas (Fort Wayne, IN, Toledo, OH, Lima, OH, Dayton, OH, Cincinnati, OH, Columbus, OH, & Charlotte, NC). Appointments with the following ranges will receive trip fees:

• • 0 miles to 29.9 miles = $0
  • 30 miles to 34.9 miles = $25
  • 35 miles to 39.9 miles = $50

Properties that are 40-50 miles driving radius can be scheduled by contacting our office at (937)505-0444. The following trip fees will apply:

• • 40 miles to 44.9 miles = $75
  • 45 miles to 49.9 miles = $100

Properties outside the 50-driving mile radius are beyond our service area, but inquiries can be reviewed by contacting our office at (937)505-0444.

We also service a 10-mile driving radius from the center of each of our secondary market service areas at no additional charge, Appointments beyond this 10-mile driving radius will be reviewed on a case-by-case basis.

• • • Hamilton, OH
    • Mason, OH
    • West Chester, OH
    • Morrow, OH
    • Springfield, OH
    • Marysville, OH
    • Newark, OH
    • Celina, OH
    • Van Wert, OH
    • Findlay, OH

Hosting:

Wow Video Tours will guarantee media hosting for one-year from appointment date, with the exception of Matterport 3D Tour & Floorplan. Matterport media will be stored until sold, with a maximum of six months. Once the hosting time expires, the user is responsible for permanent media storage.

Delivery Times:

Next Business Day Following Appointment (Before 5 p.m.)

• • • HDR Photography
    • Cinematic Walkthrough Video
    • Aerial/Drone Packages
    • Vertical Video & Vertical AH HA
    • Agent on Camera video (AH HA videos)
    • Trendy Video
    • Social6 Package

Second Business Day Following Appointment (Before 5 p.m.)

• • • Lux Editing
    • Twilight Edits
    • Virtual Staging (If desired photos to be virtually staged are chosen the same day photos are delivered).
    • Matterport 3D Tour

Up To 3 Business Days Following Appointment (Before 5 p.m.)

• • • Floorplans

Rights and Usage:

Grant of Rights.

You hereby grant to Wow Video Tours, and its affiliates, contractors, commercial partners, licensees, successors and assigns a non-exclusive, perpetual, fully transferable, sublicensable worldwide right and license, to create, reproduce, display, transmit, and distribute the Work through any and all media now known or hereinafter developed. The “Work” is defined as photo(s), video(s), and/or 3D content, floor plans, graphics, audio, animation, constituent files, and other visual content of the property produced under these terms including any derivative works created therefrom. Any and all rights not expressly granted here are reserved to Wow Video Tours, including copyright and ownership rights in the Work. Wow Video Tours reserves the right to use the Work for the company’s portfolio, samples, self-promotions, entry in contests or exhibitions, editorial use, or for display within or on the outside of Wow Video Tours’ premises. Wow Video Tours further reserves the right to assign, transfer, license, distribute, or syndicate the Work and any and all rights in the Work to its commercial partners. Except as explicitly set forth in Section 5 herein, You have no ownership rights in the work and no right to sell or license the Work to any third party or copy, modify, reproduce, or create derivatives of the Work without the prior written consent of Wow Video Tours.

Usage Rights.

In exchange for the Grant of Rights set forth herein, Wow Video Tours grants to You the right to use the images created from the Work and provided to you by Wow Video Tours for purposes of marketing and promoting the Property, promoting Your real estate business and/or the listing(s), Your brokerage(s), and/or Your business(es) (“Your License”). Your License is non-exclusive, non-transferable, covers all territories and media, and is for an unlimited time on websites owned by You. You may authorize third-party websites such as, but not limited to, Multiple Listing Service (MLS) or real estate listing portal websites to display said content solely for the purpose of advertising the subject listing, for as long as said listing is actively listed for sale by that listing agent.

Releases, Licenses, and Authorizations.

By contracting with Wow Video Tours to produce the Work, You warrant and represent that You are authorized to enter into this Agreement with regard to the Property and You certify that You have obtained all appropriate and necessary releases, permissions, waivers, licenses and/or authorizations (hereinafter “Clearances”) for the Grant of Rights and Usage Rights set forth in these Terms and Conditions, including but not limited Clearances from the owner of the Property and any other owners of intellectual property rights contained in, on, or around the Property and captured as part of the Work, including the underlying architectural work. You further warrant and represent that the Property owner and any occupants of the Property have waived any expectation of privacy rights in relation to the images captured and distributed in accordance with the grant of rights hereunder. You agree to indemnify and hold harmless Wow Video Tours against any and all claims, costs, and expenses, including attorney’s fees, due to uses of the Work for which You did not obtain the appropriate Clearance including uses that exceeded the Clearances actually obtained by You.

Indemnification/Hold Harmless.

In addition to the terms and conditions contained in Section 6, You shall also indemnify and hold Wow Video Tours, LLC, its officers, members, employees, contractors, licensees, sublicensees, agents, successors and assigns harmless from and against any and all liability, claims, injuries, damages, loss, expense, (including court costs and reasonable attorneys’ fees) resulting from the performance of this Agreement, or any distribution or use of the Work created hereunder resulting from Your breach of any warranties, representations or certifications hereunder, or resulting from Your negligent or intentional acts or omissions and/or those of Your officers, agents, independent contractors, employees, family members, invitees, licensors, the Property owner, and/or guests.